Please report to the reception desk. The receptionist will check you in, update your personal information and direct you to x-ray if required. Each clinic has an allocated nursing staff member, who will advise you further in relation to tests that may be required before your consultation and of the waiting times.
If you arrive earlier than your appointment time, it does not mean that you will be seen earlier. Our aim is to ensure that you see the doctor as close to your appointment time as possible, generally within 30 minutes of your appointment time. Doctors' room numbers and waiting times are displayed on the electronic notice board in the main waiting area and on the white board by the clinic rooms.
As this is a teaching hospital, you may be seen by your consultant or a member of his team i.e. Fellow, Senior Registrar or Clinical Nurse Specialist.
The Stanmore OPD department is open from 08.00 until 19.00 Monday to Friday.
Ward staff at RNOH can be identified from their uniforms. If you have any questions or concerns, please do approach them and ask for assistance and they will do their best to help you.
Some consultant clinics only take place at the Stanmore Site or at Bolsover Site. Your appointment letter will state the location and time of your appointment and a map will be sent to you.
Following your appointment
The doctor will give you a form to hand in at reception. If a follow-up appointment is required, the receptionist can arrange it for you.
Cancelling your appointment
If you need to change or cancel your appointment, please contact the relevant department as soon as possible so that the time can be offered to another patient. You can find all OPD appointments numbers here.
Our aim is to provide the highest standard of care and see our patients in a timely manner. However if you feel that we have not met your expectations, you can speak to the PALS. Alternatively, pick one up from the reception desk or ask a member of staff for one.