We have a vision of patients and carers who are at the heart of the decisions being made at the RNOH and this is embodied in our Trust value of ‘patients first, always.

The RNOH Patient Charter, co-produced by patients from the Patient Experience Co-Production Group and over 70 RNOH Staff, comprises ‘I’ Statements describing what our patients would like our services to look and feel like and 8 corresponding ‘We’ statements outlining how we are aiming to respond – a huge thank you to everyone who has given their time to this.
The Charter has been approved by the Trust Board and shortlisted for a HSJ Award. It is an important tool to support delivery of the Trust Value ‘Patients First, Always’ providing:

  • A description of the RNOH Trust standard for patient experience
  • A framework to support patient engagement and co-production 
What our patients say they want from us...   How we are aiming to respond...
I am listened to Statement 1.png We will ask you what is important to you
I make decisions that are respected and I have rights that are recognised Untitled design.png We will include you and those important to you in decisions about you
I am given information that is relevant to me, in a way I understand Statement 3.png We will provide accessible, useful information 
I am supported to understand my condition to help me manage risk and my everyday life Statement 4.png We will acknowledge and address any questions you may have about your treatment openly and honestly
I know how to contact the person or team in charge of my care when I need to Statement 5.png We will provide you with information about how to contact us
I know what to expect and that I will be safe when I have treatement and care 0795_patient-charter-infographic_crops_V8_DE-14.png We will discuss your treatment with you in a way that allows you to ask questions and discuss any worries you may have
I am supported and kept informed while I wait for treatment and care Statement 7.png We will provide you with timely information about next steps whilst waiting for your treatment and care
I am not forgotten Statement 8.png We will communicate any needs you have with those involved in your ongoing care