Five minutes before your appointment time, click on the 'Start Call' button. You will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed. Once signed in, please wait for our clinician to greet you. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
Occasionally, there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens, a member of the team will aim to send you a message via the application.