The Friends and Family Test (FFT) is an opportunity for people who use NHS services to provide real time feedback on their experiences anonymously and supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The question invites feedback on the overall experience you have had of using the service. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
This short film explains what the FFT is in a simple way
Click here to complete the inpatient FFT form
93.1% of inpatients had a positive experience
93.7% of outpatients would recommend
Their service is so fine from the receptionist to the specialist, their communication was so friendly- Outpatient September 2025
All the staff here have been absolutely amazing & nothing was too much trouble. Best experience I've ever had in hospital and I'm so grateful for all their kind care.- Inpatient September 2025
4.8% negative experience for inpatients/3% unlikely to recommend for outpatients