The Friends and Family Test (FFT) is an opportunity for people who use NHS services to provide real time feedback on their experiences anonymously and supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The question invites feedback on the overall experience you have had of using the service. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
This short film explains what the FFT is in a simple way
Click here to complete the inpatient FFT form
94.1% of inpatients had a positive experience at RNOH
94.2% of outpatients would recommend RNOH
'Very speedy service, immaculate hospital, friendly staff and amazing consultant' - outptient feedback July 2025
'Overall, the care and support by everyone was excellent' - Inpatient fedback July 2025
2.8% unlikly to recommend for inpatients
2.6% unlikly to recommend for outpatients