The Friends and Family Test (FFT) is an opportunity for people who use NHS services to provide real time feedback on their experiences anonymously and supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The question invites feedback on the overall experience you have had of using the service. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
This short film explains what the FFT is in a simple way
Click here to complete the inpatient FFT form
92.4% of inpatients had a positive experience
93.9% of outpatients had a positive experience
The staff's professionalism and courtesy were greatly appreciated, and they certainly made us feel at ease.- Outpatient October2025
All staff are brilliant, very pleasant and friendly. I couldn't thank them enough. Absolutely fantastic people helping me.- Inpatient October 2025
2.5% negative experience for inpatients/3% unlikely to recommend for outpatients