Find out more about MyCare, our patient app and online service, by clicking here.
Our new electronic health record system
On 23 November, we will launch Epic, our new electronic health record (EHR) across our hospital. Epic will bring together many historic IT systems and paper processes from across our hospital services and allow us to keep your information in one secure place. It means that staff can always access the complete, accurate and up-to-date information needed to ensure the best care for patients.
Epic will transform how we work and improve the way we deliver patient care. However, as old systems are switched off, and our new system goes live, you might notice some initial delays and longer waiting times as we get used to the new system.
We apologise for any inconvenience caused and thank you for your understanding as we adapt to using this new system. If you have any questions, please speak to a member of staff.
In-person appointments
There may be some delays and longer waiting times as we get used to the new system, particularly during November and December. Please allow a little more time at appointments for checking-in, waiting for us to see you, and for your appointments. We’re sorry for any inconvenience and appreciate your understanding.
As we learn the new system, you may also notice more staff in our clinical areas than usual. This is to support our services to continue running as smoothly as possible.
MyCare
MyCare RNOH is our patient app and online service.
Patients can pre-register for an account, and the system will go live on Sunday 23 November.
Using MyCare RNOH on your mobile (through the MyChart app) or computer (in your browser), you will be able to securely view and manage information about your health and care at RNOH.
EpicCare Link
As part of the Epic implementation, from Sunday 23 November 2025, we will be using EpicCare Link to receive tertiary referrals. Regular referrers have been sent details inviting them to pre-register. If you would like to pre-register for an account prior to the system going live on 23 November, please follow the instructions here.
General Practitioners will continue to refer to RNOH using the NHS e-Referral Service (e-RS).
Epic FAQs
Epic is the name of our new electronic health record (EHR). It will replace paper records and many of the current systems at RNOH with a single, fully integrated clinical record. It means that staff can always access the complete, accurate and up-to-date information needed to ensure the best care for patients. New hardware and software will help us to speed up routine tasks such as observations, and real-time data will help our teams to make informed, instant decisions to ensure outstanding patient care.
The new system is going live on Sunday 23 November.
Patients can see parts of their own health record using MyCare, our app and website for patients and carers. Click here to find out more about MyCare.
To find out more about MyCare, our patient app and online service, click here.
We take great care to ensure your health information is kept private and secure.Your health record will be stored securely. It will only be accessed when required, by those involved in your care.
Although Epic is a company based in the United States, the systems and applications Epic owns and operates are fully compliant with UK laws relating to privacy.
No. We are fully committed to providing the safest, highest-quality care to our patients and Epic will help us to deliver this. You may notice some initial delays in the first few weeks as staff get used to using the new system but this will not last long and we appreciate your patience.
If you have any further questions or would like to know more about Epic, our new electronic health record (EHR), please speak to any member of your care team during your next visit.