If we have sent you a personal activation code on your After Visit Summary, by letter, email, or text, you can quickly activate your MyCare account at MyCare RNOH.
The code is only valid for 14 days.
When you activate your account with the personal code, you only need to add your date of birth and postal code to identify it is you.
If you do not have a personal activation code, or if you want to request a MyCare RNOH account before your visit, you can request this online with your NHS number.
You will need to provide more detailed information together with your NHS number to request to sign up here.
You will have to type your details, including your address, email, etc. exactly as it is recorded with your NHS number in order to identify it is you.
Using the internet browser on your computer click here.
You can also access it through an app on your mobile. The mobile version of MyCare RNOH runs on the MyChart app provided by Epic. You can download the MyChart app free of charge from the app store at the links below.
Once you’ve downloaded MyChart and accepted the terms and conditions, select “Royal National Orthopaedic Hospital – MyCare RNOH” under available organisations.
Sign up for an account by clicking here.
When registering, you will need your activation code, date of birth, and email address.
You receive your activation code from the ‘After visit summary’ letter or in an email sent by the clinical team.
Or alternatively, when you next come in for an appointment, one of the RNOH clinical staff can activate your MyCare RNOH account.
Yes. It is free to use and can be accessed from a mobile device, tablet or computer.
You can download the App from the App store (Apple devices) and Google Play (Android devices).
Please note that the app will be called MyChart, not MyCare, in the App store and Google Play.
Yes. You can use your NHS number to request to sign up here.
If you are a carer or a parent, you will be able to gain ‘proxy access’ to the medical records of others (with their permission). Please see the section on proxy access for more details.
No. Given that the information available on the portal is your sensitive medical records, we need to make sure that access is only given to the correct person. So in order to activate your portal account, we need to see you in person to verify we are giving access to the right person
A mobile phone, tablet or computer will be needed with internet connection in order to use the patient portal. On your computer you need an up-to-date internet browser, such as Internet Explorer. You can also download the App onto your mobile phone or tablet from the App store (Apple devices) and Google Play (Android devices).
There is a quick-start guide in the portal, once you’ve logged in.
The MyCare helpdesk can be contacted at rnoh.mycare@nhs.net or on 0203 947 0109.
For further detalis about the MyCare helpdesk click here.