Patients can register for a MyCare account from Monday 3 November. The system will go live on Sunday 23 November.
Before Monday 3 November you will not be able to register or use the service.

MyCare RNOH - our patient app and online service

MyCare RNOH will be our patient app and online service.

From Monday 3 November patients can register for an account, and the system will go live on Sunday 23 November.

Using MyCare RNOH on your mobile (through the MyChart app) or computer (in your browser), you will be able to securely view and manage information about your health and care at RNOH. 

With MyCare, you can:

  • View all your appointments and receive reminders. 

  • View your clinic letters and receive test results. 

  • Prepare for appointments by providing information in advance. Your clinician will check the information with you at your next appointment before adding it to your record.

  • Request to update your medical information and contact details. 

  • Join video clinics. 

  • Share parts of your health record with other healthcare professionals. 

  • Support friends and family with proxy access. 

  • In some instances, you can use Messages in MyCare to ask non-urgent questions. 

The NHS app is a national service where you can access information about your appointments at NHS hospitals and GPs linked to the NHS app. Find out more: www.nhs.uk/nhs-app/
 
RNOH is in the process of linking our MyCare app with the NHS app. In the future you will be able to also view your appointment information in the NHS app.

Frequently asked questions (FAQs)

You will be able to login to MyCare in your browser (e.g. Edge, Chrome, Safari, etc.) or via the MyChart app on your phone.

The app can be downloaded on both apple and android devices.

Click here for the app in the apple app store.

Click here for the app in the Google play store.

Please note, the app is called MyChart in the app stores.

Yes, you can still be contacted by phone. However, if you choose to have a MyCare RNOH patient portal account, any correspondence will default to paperless.

When it comes to test results, there are two types: the ones that are delivered automatically to MyCare after a set time and the ones that are delivered to MyCare after they have been seen by your clinician.

Speak to your clinician to understand when you can expect to see your test results.

Yes, you can view and send messages to your care teams through MyCare RNOH, but do not use it for urgent or emergency medical advice. Please use NHS 111 online or contact 111 for urgent medical advice, or call 999 for medical emergencies.

This is managed within each department and therefore the response times may vary. Please allow up to 10 working days for a reply.

Please only message your clinical team if you have a non-urgent medical question or issues regarding your appointment.

Please note, for urgent medical advice please call 111 and in an emergency please call 999.

No. Your MyCare RNOH account is linked to your health records and designed for that use.

However, please see further information about proxy access if you are responsible for the care of an RNOH patient. 

Yes, as long as your family member has a MyCare account and they have granted you proxy access to their medical records. Proxy access allows carers such as a parent or guardian to log into their personal MyCare account and then view health information regarding their family member.

Depending on the level of access provided, sensitive clinical information or specific functions in MyCare may not be accessible by the proxy. 

Please note that Proxy access must be enabled by a member of staff during a visit and with the patient's consent. Full access, such as for those with Power of Attorney authority may be obtained after supplying relevant documentation.