PALS stands for the Patient Advice and Liaison Service and focuses on improving the service we provide to our patients. Our top priority at the Royal National Orthopaedic Hospital is to put patients first, always. If you have any concerns about your care or the services at this hospital, you can talk to the staff involved in your care at the time or the ward manager. The staff and the PALS team can also help to address people’s concerns avoiding the need for the patient to write a letter of complaint. By responding quickly and efficiently there will be a better chance of early resolution.
The PALS team will advise and support patients, their families and carers, provide information on NHS services, listen to your concerns, suggestions or queries and help to direct your concerns to the appropriate members of staff.
The team is available between 10am 1.00pm to 1:30pm 4pm, Monday to Friday.
You can speak to the PALS team in confidence by email at rnoh.
Out of hours - please leave a telephone message or send an e-mail and you will be contacted the next working day.
The PALS Officers are happy to visit you on the wards if you wish and this can be arranged via the ward staff.