We are aware that some patients are not receiving MyCare authentication emails, including two‑factor authentication codes. Clinicians using EpicCare Link may also experience this and should check their Junk folders.
Our support team is investigating. Initial checks show that the emails are being sent correctly, but the reason they are not reaching some patients is still under review.
Thank you for your patience while we resolve this.

With one hand, fix the shoulder blade firmly against the chest wall.
With one hand, stabilise the front of the shoulder and keep the arm by the side of the body.
Keep both arms by the side of the body.
With one hand, stabilise the front of the shoulder and lift the arm up and out to 90 degrees (a right angle) from the body.
With one hand, hold the shoulder blade firmly against the chest wall.
With one hand, stabilise the front of the shoulder.
With one hand, support the front of the shoulder and hold the elbow into the side.