The Jubilee Rehabilitation Centre is a 22 bedded unit specialising in pain management programmes, hypermobility syndrome, chronic regional pain syndrome, shoulder and peripheral nerve rehabilitation. The programme runs using cognitive behavioural therapy and involves the members of the multi-disciplinary team. Our aim is to provide a safe and clean environment to maintain your privacy and dignity.

We hope you will not hesitate to ask for any further information and advice you may require about any aspect of your care on the unit.

020 8909 5341

Starting on 28 June 2024, RNOH will have flexible visiting times for inpatients. There will be no set visiting hours, so up to two visitors can come whenever it is convenient for the patient.

Visitor guidelines

We’d kindly ask that you:

  • Avoid visiting during meal times, sleep/rest times, treatments, or personal care times.
  • Keep noise levels low and respect the privacy of other patients.
  • Step outside of the bay during your visit, if asked to by staff, to protect the confidentiality and dignity of other patients.

The nurse in charge will make the final decision on visiting times to ensure patient needs and overall wellbeing are balanced.

Due to space limitations, we ask that only one person accompanies a patient in the following areas:

  • Day Surgery Unit (adult)
  • Outpatients Department (adult)

If more than one person is needed, please let us know and we will do our best to accommodate your needs.

For patients receiving end-of-life care, we will accommodate visitors at any time to meet their needs and preferences.

Please contact the ward on 020 8909 5341 for visiting information.

Code of Conduct for the Jubilee Rehabilitation Ward

  • Breakfast 07:15 – 08:00
  • Lunch 12:00 – 13:00
  • Supper 17:30 – 18:00

A Patient's Guide to Safe Food from home brought into Jubilee Rehabilation Unit

Dayrooms

Two, one male and one female; a television in each; and a meeting room.

Phones: two communal phones and one in the manager’s office. Please keep mobile phones on silent during therapy sessions and between 22:00 - 06:00. You can connect to the WiFi service for patients.

Post/Mail

Three post trays: one post out internal, one post out external and one post in

Shower Rooms

Four

Toilets

Three on the male side and three on the female side

Snacks

The unit is also located close to Broccles restaurant.

Nurse handovers

Morning 07:15 and 11:45, evening 19:15

Doctors/Ward Rounds

  • Mondays 16:00
  • Tuesdays 08:30, 13:30 and 14:00
  • Wednesday – AM
  • Thursday – AM
  • Friday - AM

Please read and keep in mind the following throughout your admission. 

  • Please respect the privacy, dignity, and rights of yourself and others. Everyone is an individual, and your attitudes and behaviours can affect your own experience as well as the experience of other patients.
  • Respect everyone’s privacy, personal space, and maintain appropriate boundaries at all times.
  • Treat all staff members with respect and maintain professional boundaries.
  • Please make sure you are appropriately dressed when in public areas.
  • All patients may visit all ward areas except during quiet hours (before 9:00 am and after 10:00 pm). For example, please avoid entering other patient bedspaces during these times.
  • You are expected to attend and participate in all timetabled sessions. Please allow yourself enough time to travel between locations as it may take longer (i.e. Jubilee Rehab Ward to Therapy department, or to ASPIRE).
  • If you are unable to attend a session due to unexpected circumstances, you must inform the appropriate person e.g. Physiotherapist, Occupational Therapist, Psychologist, Therapy Technician.
  • Please put mobile phones on silent or switch off during all sessions.
  • Be considerate when using shared facilities whether in the Therapies Department or ASPIRE sports hall or pool. There may be other people around you with injuries or disabilities, which may not be visible.
  • Alcohol and recreational drugs are not permitted on-site. Smoking and vaping are prohibited on NHS property (in line with local Trust and national NHS policy).
  • Only prescribed medical cannabis in sublingual gummy or oil form is allowed on-site.
  • Disruptive, anti-social or inappropriate behaviour will not be accepted. If you do not follow this Code of Conduct, the multi-disciplinary team may ask you to leave the programme in line with the zero-tolerance policy. 
  • For security reasons, the ward doors close at 10:30 pm. You must return to the ward before this time. If delayed, notify staff (Tel: 020 8909 5341).

Smoking is strictly prohibited in all areas.