Quality of Care

Our patients expect the highest quality care and we know that high quality goes hand in hand with efficiency. We continue to seek to deliver health care in the most efficient ways and continue to improve the quality of care we provide for our patients.

Trust Board members undertake patient safety and experience walk rounds to support our quality improvement programme. This is an opportunity for them to meet with patients and their families as well as staff, to talk to them about their experiences and the care we provide and to discuss any concerns they may have. Where concerns are raised, we take action to deal with them quickly.

We have agreed the following quality priorities for 2013/14:

  • Priority 1 - To continue to ensure patients are safe from infections.
  • Priority 2 - To continue to reduce the number of falls in our inpatient areas.
  • Priority 3 - To ensure all new patients receive as much information as possible while waiting for appointments.
  • Priority 4 - To increase the number of satisfaction surveys across the trust to inform service improvement.
  • Priority 5 - To improve our admission and discharge process.
  • Priority 6 - To continue to make advances redeveloping the Trust’s estate to ensure it is safe and suitable for patients and staff.

These areas have been selected in discussion with staff, patients and stakeholders and we have also liaised with patients and user groups, Health Overview and Scrutiny Committee, and local Healthwatch.

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Quality at RNOH