Quality at RNOH

Quality is at the heart of our clinical services at RNOH. Our staff believe that the safety and effectiveness of the care we provide is a top priority and we are constantly monitoring our performance and acting on the feedback we receive from patients and families.

This section of the RNOH website provides information on what we are doing to ensure that the services we deliver are maintained to the highest level of clinical effectiveness and patient safety.

Francis Declaration

The Royal National Orthopaedic Hospital NHS Trust Board and Staff accept all the Francis 2 recommendations in principle and commit to implement all those applicable to this organisation. The Trust is committed to delivering care and treatment in accordance with the principles set out in the revised NHS Constitution and to using the NHS Values, which are embodied in the Trust organisational values. The Trust has in place the following values that place patients first:

  1. Patients first, always
  2. Equality, for all
  3. Trust, honesty and respect, for each other
  4. Excellence, in all we do

The Royal National Orthopaedic Hospital NHS Trust will continue to develop an organisational culture founded on honesty, openness and continuous improvement, which recognises and reports errors and poor care and enables a swift and effective response. Our commitment to a culture free from the fear of retribution when issues or concerns are raised is unequivocal as is our determination to place the interests and needs of our patients at the heart of everything we do.

Francis Action Plan
View the current Royal National Orthopaedic Hospital Trust Francis Action Plan


The progress and updates to the action plan are regularly presented to the Trust Board. It was most recently presented at the December 2014 Board.

Have you got a question about the Francis2 Action Plan?

For more information please contact, Julie-Anne Dowie, Head of Nursing:

Email: Julie-Anne.Dowie@rnoh.nhs.uk

Learning from Deaths Policy
Learning from Deaths Policy sets out the RNOH process for the review of all deaths within the organisation. It specifies how each death will be reviewed and how the learning will be identified and disseminated through the organisation.

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