PALS (Patient Advice and Liaison Service)

The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. 

PALS can help in the following ways:

  • Help answer questions about your health-care at the RNOH in the outpatient setting, during an admission or whilst using any of our other services
  • Liaise with RNOH staff to ensure you receive a response to any concerns
  • Listen to your suggestions for improving our services
  • Provide information on raising a complaint
  • Pass on compliments to staff
  • Provide access to translation services and deaf communication services

Where is PALS situated?

PALS is located in the Outpatients Department, Stanmore.

How to contact PALS

By email:
By telephone:
020 8909 5439
020 8909 5383
020 8909 5741
By post:
The PALS Office
Royal National Orthopaedic Hospital
Brockley Hill

PALS Opening Hours

The office is open between 10:00 until 13:00 and 13:30 until 16:00, Monday to Friday. There are occasions when the office is closed if we are with a patient or at a meeting, however, we can always be contacted by phone or email (contact details above). If you leave a message or send an email, the PALS team will contact you within 48 hours of receiving your correspondence. Please note that the office is closed on weekends and bank holidays.

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