Information for patients attending an Outpatient area
Due to the ongoing corona virus pandemic, we are implementing some new procedures for patients attending our outpatient departments.
Due to limitations on the number of people that we are able to accommodate in waiting areas, you will not be able to bring anyone with you to accompany you into the building. If there is a clinical or urgent need for you to have an escort or carer accompany you inside the building, you may bring one person only. Only the following groups of patients will be granted permission to have one carer attend their appointment:
- Patients with a cognitive impairment, where a carer not being present would cause the patient to be distressed.
- Patients with a learning disability where a carer not being present would cause the patient to be distressed.
- Patients with a physical disability, where patients needs assistance from carer to manage daily living tasks such as personal care, toileting and assisting with mobility
- Parent or guardian of a child up to the age of 17 years
Please ensure that you and your carer wear a mask or face covering on attending the hospital site. If you do not have one or do not arrive wearing one, you will be provided with a mask on entering the building.
Please be aware that if you arrive with a carer who does not meet the above criteria then they will be not allowed access into the building. Staff at the trust have the right to deny access to a carer.
Please do not attend the site if you have any of the below symptoms:
- A temperature above 37.8°C
- A new continuous cough or fever
- Loss of taste or smell
- Anyone in your household has symptoms of cough, fever or loss of sense of taste or smell
Please do not arrive more than 15 minutes before your appointment.
On arriving at the department or building you are attending, you will be required to undertake a temperature check and answer some brief questions related to your health and COVID-19 symptoms before you enter the building. If you are displaying any of the above symptoms on attending the site, you may not be allowed to access the building.
If you are accessing the site via hospital transport services, the driver of the vehicle will undertake the temperature testing and screening questions ahead of bringing you to the hospital.
In order to ensure that the appropriate people are accessing the hospital site, there is checkpoint set up and the main hospital entrance. Please ensure you have an appointment letter, email or text message to hand to evidence that you need to attend the hospital site.
If you have any questions regarding carers please contact the PALS team on 020 8909 5439