What do high quality services mean to you?

Each year, all NHS organisations are required to produce Quality Accounts. This document sets out how we will continue to improve the quality of care and services that we provide and what we have done so far.

Our Quality Account should give patients, the public, and other stakeholders including local commissioners, enough information to understand:

  • what we are doing well
  • where improvements in service quality are required
  • what our priorities for improvement are for the coming year; and,
  • how we have involved people who use our services, staff, and others with an interest in our organisation in deciding on the priority areas for improvement.

Priorities for 2016/17 will be set in line with our commissioners’ intentions as well as the NHS Outcomes Framework, which include:

  1. Improving patient's health before surgery in order to improve post-surgical outcomes
  2. Reducing illness or injury associated with surgery, in particular injury of the kidneys
  3. Implementation of a programme of exemplar discharge
  4. Enhancement of shared learning from incidents and complaints
  5. Focus on customer care and service across the Trust to deliver a positive patient experience

Please take this opportunity to give us your views on what a high quality service means to you. You can provide your comments on what quality priorities we should focus on in 2016/17.

If you would like to provide us with your feedback and comments, please contact:

By email: Diane.Young@rnoh.nhs.uk

By post:

Diane Young, Involvement Lead
Royal National Orthopaedic Hospital NHS Trust
Brockley Hill
Stanmore
Middlesex
HA7 4LP

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