10 million responses to the NHS Friends and Family Test

NHS Friends and Family Test survey - Before you go home...

The NHS Friends and Family Test (FFT) reached a memorable milestone yesterday by achieving its 10 millionth item of feedback from patients.

Launched in April 2013 and now fully rolled out across the NHS, the FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services throughout the NHS.

Prompted by feedback from the FFT, the Royal National Orthopaedic Hospital has made improvements to help parents and carers of younger inpatients. This includes providing a bed for use on occasions when a parent or carer needs to be close by overnight and providing a bigger kitchen where they can prepare food and help themselves to free hot drinks.

On our adult wards, patients had commented frequently on noise levels at night so a team of nurses came up with a number of measures to quieten things down, including a welcome pack with an eye mask and ear-plugs, as well as the introduction of a strict “lights out” policy at night.

The RNOH will continue to use patient feedback collected via the FFT to make improvements to services throughout the hospital.

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