Care Quality Commission inpatient survey for RNOH
To improve the quality of services that the RNOH delivers, it is important to understand what people think about their care and treatment. One way of doing this is by asking people who have recently used our services to tell us about their experiences.
The twelfth national survey of adult inpatients involved 154 acute and specialist NHS trusts. Responses were received from nearly 60,000 people with an average national response rate of 47%. The response rate from the RNOH was about the average, at 54%.
The RNOH is in the top 20% of trusts nationally for 6 out of 10 of the applicable metrics, which is a reflection of the amazing hard work all our staff do to care for patients. The areas we scored significantly above the national average are:
- Not waiting a long time to get a bed on a ward
- Doctors – communication with patients, attitude, trust and confidence
- Care and treatment – patient involvement and confidence in decision making, good information, emotional support, control of pain
- Leaving hospital – discharge, contact after leaving, information for families etc.
- Overall care and services – being shown respect and dignity, feeling well looked after, being given information on complaints procedure
- Overall experience of the hospital
Fieldwork on the survey took place between September 2014 and January 2015.
The Care Quality Commission will use the results from this survey in their regulation, monitoring and inspection of NHS acute trusts in England. They will use data from the survey in their system of Intelligent Monitoring, which provides inspectors with an assessment of risk in areas of care within an NHS trust that need to be followed up. The survey data will also be included in the data packs that the CQC produce for inspections. NHS England will use the results to check progress and improvement against the objectives set out in the NHS mandate, and the Department of Health will hold them to account for the outcomes they achieve. The NHS Trust Development Authority will use the results to inform quality and governance activities as part of their Oversight Model for NHS Trusts.