RNOH Quality Account - have your say on our 2015/16 quality priorities

What do high quality services mean to you?

Every year, all NHS organisations are required to produce Quality Accounts. This important document sets out how we continue to improve the quality of care and services that we provide.

Our Quality Account should give patients, the public, and other stakeholders including local commissioners, enough information to understand:

  • what we are doing well
  • where improvements in service quality are required
  • what our priorities for improvement are for the coming year; and,
  • how we have involved people who use our services, staff, and others with an interest in our organisation in deciding on the priority areas for improvement.

Priorities for 2015/16 will be set in line with our commissioners’ intentions as well as the NHS Outcomes Framework, which will include:

  • Reducing pressure ulcers
  • Reducing surgical site infections
  • Embedding robust processes for learning from incidents
  • Reducing serious incidents and never events
  • Focus on culture, values & behaviours for all staff

Please take this opportunity to give us your views on what a high quality service means to you. You can provide your comments on what quality priorities we should focus on in 2015/16.

If you would like to provide us with your feedback and comments, please contact:

By email: Maggie.lam@rnoh.nhs.uk

By post:

Maggie Lam,Assistant Director of Quality Assurance and External Compliance
Royal National Orthopaedic Hospital NHS Trust
Brockley Hill
Stanmore
Middlesex
HA7 4LP

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