We value all feedback from our patients on how we can improve the service we deliver. Patients and relatives are encouraged to give feedback in a variety of ways. These include speaking to the senior sister or matron directly, completing a patient satisfaction card, Say So form or participating in the Trust's Real Time Patient Feedback initiative.

Feedback from patients:

"I am writing to commend the entire staff on PPU. I am a nurse and I observed very high standards of nursing care, encouragement and reassurance. Every time I entered the ward the welcome from the staff was overwhelming and made a very difficult time in my and my family's life less stressful."

"My husband, as a patient, and I as a relative have had three admissions to PPU in the last two months. We want you to know that we have never met a kinder, more caring or more efficient team. All the staff - in no particular order - hotel, medical and office were all in their own way amazing."

"I would like to thank all the staff on PPU for their professionalism and kindness towards me."

Who do I contact for further information?

The Private Patient office will be pleased to assist with any enquiries.

Tel: 020 8909 5713
Fax: 020 8954 8914
Email: rno-tr.PPUBusiness@nhs.net